The parties

for the purpose of this document the term “BG” or “We” or “Our” refers to Great Bulbs, which is the trading name of Drumkerrin Eco Products Limited of 43 Eastlink Business Park, Ballysimon Road, Limerick, Ireland. Company registration number 464784. VAT No. IE 9696916S

The terms ‘You’ or ‘Customer’ refers to a person, company or organisation using this site or purchasing Goods from GB.

By accessing this Website, You agree to be bound by the terms and conditions set out below. If you have any queries relating to these terms and conditions you are advised to contact our customer service department prior to purchase by e-mail on Link Here

• "Conditions" means these terms and conditions;
• "Goods" means goods displayed for sale on the Website;
• “Sales" means sales of Goods on this web site, either electronically, by phone or by any other means;
• “Personal Information” means the personal details provided by you on registration or subsequently;
• "Your Information" means the details of purchase provided by you;
• “User” an individual, company or organisation that uses this Website
• "Website" means the websites located at www.greatbulbs.co.uk or www.greatbulbe.ie or any subsequent URL which may replace it.

Communication

When You place an Order via the Site, payment card numbers and Personal Information are encrypted with 128 bit SSL encryption. The personal data is not held as clear text on any other site. For full details of our security please click on the following link: Link Here

By e-mail

Should you communicate with GB via e-mail over the internet you should be advised that it not a totally secure and may be intercepted by other parties. If you communicate with us via e-mail you do so at your own risk and GB cannot guarantee the security of Your personal information by this communications medium.

By Phone

Should you speak to us on the phone, some calls may be monitored or recorded to enable us to check that we have carried out your instructions correctly and to help improve the quality of our service.

GB will take all reasonable care to keep the details of Your order and payment secure, but in the absence of negligence on Our part We are not liable for any loss You may suffer if a third party gains unauthorised access to any data You provide when accessing or ordering from the Website

Your Obligations

You;

1. agree not to use the Website (or any part thereof) for any illegal purpose and agree to use it in accordance with all relevant laws;
2. the Personal Information which You are required to provide when You register as a customer is true, accurate, current and complete in all respects; and
3. will notify us immediately of any changes to the Personal Information by contacting our customer service representatives by e-mail at Link Here or changing your details on line.
4. will not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
5. agree to be fully responsible for all claims, liability, damages, losses, costs and expenses, suffered by GB and arising out of any breach of the Conditions by You

Our Rights

1. modify or withdraw, temporarily or permanently, the Website or any part thereof and/or change these Conditions from time to time without notice to You.
2. We reserve the right to withdraw any Goods or Services from the Website at any time and/or remove, screen or edit any materials or content on the Website.
3. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to You should We refuse to process a transaction or unwind or suspend any transaction after processing has begun.
4. We may provide links to other websites or resources. You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites.
5. We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that We deem appropriate We may also investigate, at our sole discretion, the use, or attempted use, of any credit card, and take such action as we deem appropriate, including without limitation, contacting the User using such card or cancelling orders placed by such User.

Purchase of Goods

1. You warrant that you are over the age of 16 years old
2. You place the order for Your Products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
3. We will send to You an order acknowledgement email detailing the products You have ordered. This is not an order confirmation or order acceptance from Us.
4. When Your product is shipped from our warehouse We will send you a despatch confirmation email.
5. You acknowledge that any automated acknowledgement of Your order which You may receive from Us shall not amount to Our acceptance of Your offer to purchase Goods. Order acceptance and the completion of the contract between You and Us will take place on the dispatch to you of the Products ordered or when We debit Your credit or debit card, whichever is the earlier.
6. As part of the purchasing process, you have the option to register on the GB Site. You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password.
7. You warrant that the Information which You are required to provide when You make an offer to buy Goods is true, accurate, current and complete in all respects.
8. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and We may share Your personal information with such third parties as are necessary to enable Us to do such checks. If the issuer of Your payment card refuses to authorise payment to Us, we will not be liable for any delay or non-delivery

Transfer of Ownership and risk in Goods

1. Transfer of title (ownership) shall pass to you when the goods have been delivered to the delivery address detailed on your order and payment for the goods has been received in full by Us.
2. Risk in the goods shall pass to you when the goods have been delivered to the delivery address detailed on your order. In the event of goods being returned, the risk in the goods will return to Us when the goods being returned are received by Us.

Goods in Stock

GB will commit to using our best endeavours to satisfy all Orders. If the Goods you have ordered are not available, we will give you the option of receiving a replacement, waiting for item to come into stock, or a full refund. If we receive no direction from you, we may provide replacement Goods of a corresponding quality and/or specification or cancel the Order and provide a refund, at our discretion.

Guarantee

GB offer a 28 day return to base Guarantee on all Low Energy bulbs. If a bulb fails during this period simply return it to us and we will replace it with one of equal or better performance. All Guarantees start from the date of purchase.

Delivery

1. We aim to deliver all orders within 6 working days and in any event attempt to despatch all Orders within 2 working days of receiving them, but allow up to a maximum of 28 days for delivery.
2. When certain Goods are not in stock and you chose to delay shipment or part ship, should delivery become overdue by more than 28 days, you are entitled to a full refund of any payments made for the undelivered items.

Tax Charges

VAT at the standard rate of 21.5% is added to all Orders made from Ireland or the European Union. Orders made from outside the UK or EU are exempt from VAT. Orders from VAT registered companies in the UK are supplied VAT free

Returns

Standard return procedure
1. Prior to any returns, you must contact us by e-mail on CustomerService@GB or write to the Great Bulbs Web Returns department, address below. We will issue all approved returns with a Returns Authorisation Number (RAN). The RAN will be e-mailed by return and include information on how to return the Goods and where to send them to. We may refuse any returns that do not have a valid RAN. Authorised product returns must be sent to:

     Great Bulbs Web Returns
     34 Eastlink Business Park
     Ballysimon Road
     Limerick
     Ireland
   

Private Consumers
2. If you are a private consumer you may cancel your purchase at any time within 7 working days from the day after receipt of the Goods without incurring any obligation or liability to us. Provided that you follow the returns procedure detailed above, and that the goods are received by us properly packaged in good condition and as they were when delivered to you, having not been used, and returned at your cost by sending it special delivery to Great Bulbs Web Returns (address above) you are entitled to a full refund. If you do not return the Goods to us in accordance with this Agreement, you must make the Goods available for collection and we may charge you the direct commercial costs that we incur to collect them.
3. If, after notifying us of your intention to cancel you have failed to return your Goods to Us by sending them to the Great Bulbs Web Returns address within 21 days, or you fail to make them available for collection if collection had been agreed, you hereby irrevocably agree to pay GB the retail price of the Goods and you authorise us to take this amount from your credit or debit card or through such other means as we may require. In the event that you have failed to make them available for collection as requested, you also accept liability for the direct cost incurred by us in attempting to retrieve the goods.
4. If you cancel your contract, subject to the goods having being returned in accordance to our returns policy, we will refund the monies you have paid to us within 30 days of you giving notice under the relevant contract.

Damaged Goods / Wrong goods

In the event that we dispatch damaged goods or the wrong goods to you, GB will offer you a replacement or refund. You must advise us of the problem within 7 days of reciept of the Goods and use the standard returns proceedure detailed above.

Goods ordered in error

Should GB agree to replace goods ordered in error, the goods must be returned unused in their original wrapping with post and insurance at your expense. Replacement goods will incur a delivery charge irrespective of whether the original order availed of free delivery. If large quantities are returned We reserve the right to impose a restocking charge. Goods being returned must use the Standard Return Proceedure described above

Your Personal Information

1. We respect your personal information and undertake to comply with applicable Data Protection legislation in place from time to time.
2. We may hold information that you provide to us and may share Your Information within the organisation. In the event that we undergo re-organisation or are sold to a third party you agree that Your Information may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Agreement.
3. Your Information may be held and used to processing your orders or applications; administering your account and billing; disclosing your data to bank and debit and credit card companies to validate your debit or credit card details; dealing with requests, enquiries or complaints and other customer care related activities; debt recovery (also using recovery agents and agents facilitating to contact you) and legal actions and all other general administrative and business purposes or; to carrying out market and product analysis to develop and improve products and services or ; carrying out any activity or disclosure in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, and for the prevention and detection of crime or fraud and the prosecution of offenders or suspected offenders.

General

1. While We will use reasonable endeavours to verify the accuracy of any information We place on the Website, We make no warranties, whether express or implied in relation to its accuracy.
2. We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website, or in relation to the Goods including but not limited to, implied warranties of satisfactory quality, or fitness for a particular purpose. In addition, GB does not warrant or represent that the information available via this site is current, complete or accurate.
3. Notwithstanding any other provision in the Conditions, nothing herein shall limit Your rights as a consumer under EU and Irish law.
4. In the event of action taken by you against GB, GB’s liability is limited to a value that will not exceed the value of the individual sale that is the subject of such action.
5. The Conditions shall be governed by and construed in accordance with Irish law and you irrevocably submit to the exclusive jurisdiction of the courts of Ireland.

Complaints

Complaints should be made in writing and addressed to the Managing Director, Great Bulbs, 43 Eastlink Businee Park, Ballysimon Road, Limerick, Ireland.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Force Majeure

GB shall not be liable for failure to comply with these Conditions owing to any act or event beyond its control including but not limited to Acts of God, industrial action, civil commotion, strikes, shortage of supplies, war, natural disasters, riots, lock-outs, disease or fire.

Entire Agreement

These Conditions (as amended from time to time) contain the entire agreement between You and GB relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and GB in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms that rule Your relationship with us.